Privacy Policy

1. Introduction

This Privacy Policy describes how OnCall ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application and related services (collectively, the "Service"). OnCall is a platform that connects doctors with locum and full-time job opportunities in Egypt.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information to provide and improve our Service:

Information You Provide Directly

• Registration Information: When you create an account, we collect your name, email address, phone number, and professional credentials.
• Profile Information: Medical specialization, experience, education, certifications, and profile photo.
• Documents: CV, medical licenses, certificates, and other professional documents you upload.
• Job Postings: Information about jobs you post, including location, requirements, and compensation.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Our Service: Create and manage your account, facilitate job matching between doctors.
• Safety and Security: Verify professional credentials, prevent fraud, and maintain platform integrity.
• Marketing: Send promotional content about new features (you can opt out at any time).

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With Other Users

• Your professional profile information is visible to other doctors when you apply for jobs or post job opportunities.
• Job posters can see applicant profiles to make informed hiring decisions.

With Service Providers

• Firebase (Google): For authentication, database, storage, and push notifications.
• Cloud Storage: For secure document and image storage.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement industry-standard security measures to protect your information:

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 2 years after account deletion for legal compliance.
• Job Data: Job postings and applications are retained for 3 years for record-keeping purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Account Deletion

You have the right to delete your OnCall account and associated data at any time. Here's what you need to know about account deletion:

How to Delete Your Account

What Happens When You Delete Your Account

• Immediate Actions: Your account will be deactivated within 48 hours of your request
• Profile Removal: Your profile will no longer be visible to other users
• Job Postings: Any active job postings will be removed from the platform
• Applications: Your job applications will be withdrawn automatically
• Documents: All uploaded documents (CV, certificates, licenses) will be permanently deleted

Data Retention After Deletion

• Complete Deletion: Most of your personal data is deleted immediately
• Legal Compliance: Some data may be retained for up to 2 years for legal and regulatory compliance
• Anonymized Data: Non-personal, anonymized usage statistics may be retained for service improvement
• Backup Systems: Data in backup systems will be purged within 90 days

Important Considerations

Alternative to Full Deletion

If you're not sure about permanent deletion, consider these alternatives:

• Account Deactivation: Temporarily disable your account while keeping your data
• Privacy Settings: Adjust your profile visibility and notification preferences
• Data Download: Export your data before deciding on deletion

For any questions about account deletion or data removal, please contact us at abdoahmed.bzn@gmail.com or use our Account Deletion Form.

9. Children's Privacy

OnCall is intended for use by licensed medical professionals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Egypt, including the United States where our service providers (such as Google Firebase) operate. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

11. Third-Party Services

Our app integrates with the following third-party services:

• Google Firebase: For authentication, database, and storage. Firebase Privacy Policy
• Google Play Services: For app distribution and updates. Google Privacy Policy

These services have their own privacy policies, and we encourage you to review them.

12. Cookies and Tracking

Our mobile app does not use cookies or collect analytics data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy in the app with a new "Last Updated" date
• Sending you a notification through the app or email
• Requiring you to accept the updated policy before continuing to use the service

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Legal Basis for Processing (GDPR)

If you are in the European Union, our legal basis for processing your personal information includes:

• Contract: Processing necessary to provide our services to you
• Legitimate Interest: Preventing fraud and ensuring security
• Consent: Marketing communications and optional features (you can withdraw consent at any time)

15. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights